Terms of use

About these terms

These terms govern your use of staynearuniversal.uk (the Website) and any account, listing, enquiry, subscription, prepaid package or promotional service made available through it (the Service).

Please review these terms before using the Service. We ask you to expressly accept the listing and payment terms before a paid checkout or an account confirmation. Browsing, logging in or receiving an email does not by itself authorise a payment. If you purchase or accept terms for a company, agency, accommodation business or property owner, you confirm that you have authority to bind them.

Stay Near Universal UK is an independent accommodation directory operated under the name StayNearUniversalUK. We are not affiliated with Universal Studios, Universal Destinations & Experiences, Comcast, NBCUniversal or any related company or rights holder.

The plan-specific price, duration, billing interval, included features and any expressly agreed special terms shown at checkout apply to that purchase. If those specific details conflict with a general description here, the specific details govern that point, subject always to mandatory legal rights. A later account confirmation records your acceptance on that later date; it does not establish that you accepted terms before an earlier payment.

Accounts and eligibility

You must be at least 18 and able to enter a binding agreement. Account information, including your billing details and email address, must be accurate and kept current. Where requested, you must complete email verification by following the verification link; requesting an email alone does not complete verification. You are responsible for protecting your password and for activity carried out through your account, unless that activity results from our failure to use reasonable care.

Host accounts are for people and small businesses authorised to own or manage one or a small number of hotels, B&Bs, houses, apartments or other accommodation. Agency accounts are for agencies, operators and groups authorised to manage 10 or more properties. You must not impersonate another person, create misleading identities, evade an account restriction or give another person access in a way that creates a security risk.

If you advertise accommodation as part of a trade, business, craft or profession, you are responsible for meeting the legal obligations that apply to you as a trader. Nothing in these terms removes any mandatory rights you have if the law treats you as a consumer.

Customer accounts and contractor quotes

You can use a customer account to submit accommodation requirements, save properties and compare quotes. Providers choose whether to receive matching requests and are responsible for the availability, prices and terms they offer. Request matching does not guarantee availability or a response.

Selecting “Proceed with this provider” expresses interest and starts booking arrangements. It does not confirm a reservation or take payment. Confirm the final arrangements and payment terms directly with the provider. Close your request once it is no longer needed.

Our role as an advertising platform

We provide a directory and advertising service. We do not own, operate, inspect, manage, endorse or control listed accommodation. Unless we expressly agree otherwise in writing, we are not a booking agent, travel agent, tour operator, letting agent, landlord, property manager, insurer, payment agent or party to any booking or stay.

Guests contact accommodation providers directly. Any booking, deposit, payment, cancellation, refund, check-in arrangement, damage issue, complaint or dispute concerning a stay is between the guest and the provider under the provider's own terms.

Search placement, premium placement, distance and other ordering tools help visitors browse. They are not a recommendation or quality guarantee. Distances may be calculated from saved coordinates as straight-line estimates, and privacy-protected map pins show a nearby general area rather than an exact address.

Property-only policy

What may be listed

Every listing must be for genuine, identifiable accommodation that is available, or is genuinely intended to become available, for guests to stay in. You must own, operate or have clear authority to advertise it.

A listing must focus on the accommodation itself. It must not be used primarily as:

• a general advert for an agency, management company or unrelated business;
• a lead-generation page, business directory entry, recruitment post or affiliate promotion;
• an advert for property sales, investment opportunities, services or goods;
• a placeholder, duplicate, test post, fictional property or collection of unrelated properties; or
• a way to redirect visitors around our listing format or dedicated contact fields.

A hotel, holiday park or similar single accommodation business may describe the rooms or units it genuinely offers at that location. We may ask for evidence of the property, your identity or your authority to advertise it.

Image advertising ban

Images must show the property — not become the advert

Listing text and images must accurately represent the accommodation and must not contain added adverts or promotional material. Images should help a guest understand the property, its rooms, facilities, grounds or relevant surroundings.

Branding that forms a genuine, incidental part of the photographed premises is different from adding promotional creative to an image. If branding dominates the image or turns it into an agency or business advert, we may reject it.

Accuracy and provider responsibilities

You are responsible for all content you submit, including the property type, location, distance information, description, images, amenities, accessibility, prices, availability, contact details and claims. It must be accurate, current, capable of substantiation, lawful and not misleading by statement, omission or overall presentation.

You must clearly disclose material limitations and any compulsory charges a guest needs to know before deciding whether to enquire or book. If a price can change, say so clearly and keep it reasonably current. Do not claim an affiliation, accreditation, rating, location, availability or facility you cannot prove.

You must hold all rights, licences, permissions, consents, insurance, safety checks and approvals required to advertise and operate the accommodation. This may include planning, licensing, fire and gas safety, electrical safety, accessibility, data protection, tax and consumer-protection obligations. Requirements differ by property and UK nation, so you must establish what applies to you.

You must have permission to use all uploaded text, photographs, logos and other materials and must not infringe privacy, intellectual-property or other rights. You must promptly correct or deactivate a listing that is no longer accurate or available.

Enquiries, bookings and visitor checks

Providers are responsible for responding lawfully and professionally to enquiries and for handling any booking, identity checks, availability, total price, deposits, payments, cancellations, refunds, complaints and guest stay.

Visitors should make their own checks before relying on a listing or paying a provider, including the provider's identity and authority, exact location, current availability, total price, cancellation terms, accessibility, insurance and safety arrangements. Report suspected misleading, unlawful or unsafe content through our contact page.

You must not use enquiries or account features to send spam, harvest personal data, make fraudulent requests, harass others or carry out unlawful activity.

Paid listings, subscriptions and promotions

The plan, total price and any applicable taxes, billing interval, duration, included features and amount due are shown before purchase. You pay for the advertising features and coverage described in that purchase, rather than for a guaranteed number of enquiries or bookings. Paid features are advertising services and do not guarantee publication for a particular search position, enquiries, bookings, occupancy, revenue or any other commercial result.

Cancel-anytime introductory subscriptions

Where checkout offers an Essential listing for £10 per month for up to 12 months, this is a monthly recurring subscription, not a requirement to pay for a full year. You can cancel anytime to stop future renewals, with no minimum 12-month payment commitment. You pay for each monthly period that begins before cancellation takes effect. Payments already taken and refunds are assessed under the cancellation and refund rules below; statutory rights remain unaffected.

The selected offer states whether it ends automatically after 12 months or continues at the standard monthly rate shown before purchase. For an automatically ending offer, no month-13 or later renewal charge is authorised. Once its paid access ends, keeping the listing active requires you to choose and start a new subscription at the rate available then. There is no automatic enrolment into that new subscription. If you expressly upgrade to Premium earlier, the upgrade price, renewal and cancellation terms shown for that purchase apply instead.

Recurring plans

A plan described at checkout as recurring charges your card and renews at the displayed interval until cancelled or until an automatic end date expressly stated at checkout. Agreeing to that recurring plan authorises the displayed renewal charges; a separate charge for an extra or a new plan requires its own purchase or expressly agreed arrangement. Stripe processes payment and provides the secure billing portal. Unless checkout says otherwise, cancellation takes effect at the end of the current paid period and no further renewal is taken. The corresponding paid access may continue until that date.

You can stop the next renewal at any time before its payment is initiated by cancelling through Billing & plans. There is no separate cancellation fee. A cancellation made after a payment has been initiated stops subsequent renewals; the payment already initiated is assessed under the refund rules below. If the portal is unavailable, send a clear cancellation request through our contact page or support email. We will use the time we received that request when deciding whether a later renewal should have been taken, rather than delaying cancellation until we read it.

Check that Billing & plans shows the subscription as cancelled or scheduled to end, and keep any cancellation confirmation. If it does not update or a renewal is taken after a timely cancellation request, contact us so we can investigate and correct an error. A missing confirmation does not invalidate an otherwise valid cancellation.

We use service emails, including renewal reminders, to help you manage your subscription. A reminder does not create a new subscription or change its price. We do not treat a failed or undelivered email as proof that you received notice, and this does not remove any reminder or cancellation rights required by law.

Deactivating, hiding, editing or deleting a listing does not cancel its subscription. You must manage cancellation through the Stripe billing portal reached from your Billing & plans page, or contact us if you cannot access it.

Closing your account stops future subscription billing, disables account access and hides your listings. Necessary payment, accepted-terms and dispute records remain linked to an archived account for administrator review. Closure does not automatically refund previous payments. Requests to erase personal information are reviewed separately under our Privacy Policy.

Prepaid and agency plans

An annual prepaid listing is a one-off purchase for the annual coverage period shown at checkout. It is not a monthly subscription and does not automatically renew. Other prepaid packages also last for the displayed period and do not renew unless the purchase is expressly described as recurring. Use the start and expiry dates recorded for your listing or entitlement to check its coverage; an upgrade does not restart or extend the period unless the upgrade details expressly say so. Agency plans provide the number and type of active listing slots shown at checkout. A premium listing or separately priced extra may sit outside an agency allowance.

Price and plan changes

A price change does not increase an annual or other prepaid purchase during its existing paid period. If we propose changing the price of an existing recurring plan, we will tell you the new price and intended renewal date in advance, with at least 30 days to decide whether to continue or cancel before the change takes effect. Where your consent is legally required, we will obtain it. We will not impose an undisclosed extra charge or retrospectively increase a completed payment.

Coupons and extras

Coupons, introductory prices and promotions apply only to the eligible plan, tier, billing cycle, account or invoice shown at checkout. A first-payment discount does not reduce later renewals unless we expressly say it does. A Facebook sharing request or similar promotional extra is a request for the stated service, not a guarantee of reach, engagement, enquiries or bookings.

Cancellation, refunds and payment problems

Business purchases and service issues

Accommodation advertising purchased wholly or mainly for your trade or business is a business purchase. Cancelling a recurring plan stops future renewals; it does not normally refund advertising already supplied or the remainder of a paid period simply because you no longer want to use it. The same principle applies to an annual or other prepaid package. This does not remove a remedy for our breach, an incorrect charge, an expressly agreed refund or any mandatory legal right.

If we have materially failed to supply the advertising service agreed, contact us with the affected listing and payment details. We will investigate and provide an appropriate remedy, which may include correcting the service, restoring lost coverage, a price reduction or a full or proportionate refund, depending on the circumstances and your legal rights. Lack of bookings or enquiries alone is not a failure to deliver an advertising service that was supplied as agreed.

Consumer cancellation rights

If the law treats you as a consumer and the statutory distance-contract cancellation rules apply, you may cancel a service purchase without giving a reason within 14 days after the contract is made. Tell us through our contact page or support email before the period expires. Include your name, account email and enough listing or order details to identify the purchase. No special wording or form is required.

We will only begin a consumer service during that cancellation period on your express request. If you then cancel, we may deduct a proportionate amount for service actually supplied, only where the required information and request have been obtained and the law permits. The cancellation right is lost on full performance only if you expressly requested early performance and acknowledged that consequence. Starting a listing or ticking a general terms box does not by itself waive your cancellation rights. Refunds required for statutory cancellation will be made within the applicable legal deadline, normally 14 days after you tell us, using the original payment method unless you agree otherwise.

You may use this optional cancellation message: “Please cancel my advertising service. Account email: [email]. Listing or order: [reference]. Purchased on: [date]. Name: [name]. Date of this request: [date].” You may instead send any other clear statement. Any additional cancellation, repeat-performance, price-reduction or refund rights that apply by law remain available.

Payment queries and disputes

If you do not recognise a payment or believe we have charged you incorrectly, contact us with its date, amount and account or listing reference so we can investigate. Never send a full card number, security code or account password. Contacting us is encouraged, but it is not a condition of exercising your rights with your bank, payment provider or a court.

We may provide relevant transaction, displayed-terms, acceptance, cancellation, service-delivery and correspondence records to Stripe or the relevant payment provider when investigating a payment dispute, as explained in our Privacy Policy. These records are evidence to be assessed; they do not make our account of events conclusive. We will not impose an automatic penalty simply because you raise a genuine payment query or dispute.

If payment fails, is reversed or becomes overdue, we may pause the affected paid features after reasonable notice where practicable, subject to your rights and the circumstances. Any sum we seek must remain properly due; a disputed amount is not automatically treated as proven debt. Stripe processes payments, but we remain responsible for the advertising service we agree to supply.

Review, moderation and account action

We may review content before or after publication. Where we reasonably believe content or conduct is inaccurate, misleading, unsafe, unlawful, unsuitable, unpaid, harmful to users or in breach of these terms, we may reject, edit for formatting, request evidence or corrections, restrict visibility, deactivate or remove content, or suspend or close an account.

Where appropriate, we will explain the reason and give you a reasonable opportunity to correct the issue or contact us. We may act immediately where necessary to protect users, evidence, security or legal compliance. You may ask us to reconsider a decision through the contact page.

You may deactivate or delete listings using your account controls. Confirmed account closure stops future subscription billing for this Service. It does not settle outstanding sums or erase records we must retain for legal, accounting, fraud-prevention or dispute purposes.

Content and intellectual property

You keep ownership of content you submit. You grant us a non-exclusive, worldwide, royalty-free licence to host, reproduce, resize, crop, format, display and distribute that content as reasonably needed to operate, secure and promote the Service and your listing, including on Stay Near Universal social channels. You confirm that you can grant this licence, including for photographs commissioned from someone else. When a listing is removed, we will stop new promotional use of its content. Copies may remain for a reasonable period in backups, necessary records or previously published material; retention of personal information remains subject to our Privacy Policy and applicable law.

The Website's software, design, layout, original copy, branding and other materials created by us belong to us or our licensors. You may use the Website for its intended purpose but must not copy, scrape, reverse engineer, interfere with or commercially exploit it without permission, except where the law allows.

Website availability and changes

We use reasonable care to operate the Service but do not promise it will always be uninterrupted or error-free. We may maintain, secure, improve or change features. If a material change significantly reduces a paid service during its paid period, we will provide a fair remedy where required by law or the circumstances.

We may link to third-party services, including Stripe, maps and provider websites. We do not control their availability or content and their own terms apply.

Responsibility when something goes wrong

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of rights that cannot lawfully be excluded, or any other liability the law does not allow us to restrict.

We are responsible for loss or damage that is a foreseeable result of our breach of these terms or our failure to use reasonable care. We are not responsible for loss caused by a provider, guest or other third party; a booking or stay to which we are not a party; information you supplied; or events outside our reasonable control, except to the extent the law makes us responsible.

If you use the Service wholly or mainly for business purposes, we are not liable for loss of profit, revenue, business, anticipated savings, goodwill, opportunity or indirect or consequential loss. Subject to the first paragraph of this section, our total liability arising from a paid advertising service will not exceed the fees you paid us for that service in the 12 months before the event giving rise to the claim. This limit does not apply where it would be unfair or unlawful.

Privacy and communications

Our Privacy Policy explains how we handle personal information, including account, listing, enquiry, security and payment-reference data. Our Cookie Policy explains our use of cookies and similar technologies.

We may send service messages needed to operate your account, listing or subscription, including verification requests, receipts, renewal reminders, payment failures, cancellation confirmations and material service changes. Keep your account email current. You can request a copy of the terms or payment information relevant to your purchase through our contact page. Marketing communications are handled separately and you can use the unsubscribe method provided.

Changes to these terms

We may update these terms to reflect legal, security, operational or Service changes. The current version and effective date will appear here. For a material change affecting an existing paid service, we will explain the change and its reason in advance, normally with at least 30 days’ notice and a reasonable opportunity to cancel before it applies. We may make an urgent change sooner where necessary for law or security and will explain it as soon as reasonably possible. An update will not be used to remove paid features or impose new obligations unfairly; we will provide a fair remedy where appropriate and obtain any consent required by law. Changes do not retrospectively remove rights or remedies that have already arisen.

General legal terms

If a court finds part of these terms unlawful or unenforceable, the remaining terms continue to apply. A delay in enforcing a right is not a waiver of that right. You may not transfer your account or agreement without our consent. We may transfer our rights and obligations as part of a genuine business transfer, provided this does not reduce mandatory rights.

No person other than you and us has a right to enforce these terms under the Contracts (Rights of Third Parties) Act 1999.

These terms are governed by the law of England and Wales. If you are a consumer, you retain any mandatory protections of the part of the UK or other country where you live and may bring proceedings in any court available to you under applicable law. If you use the Service for business, the courts of England and Wales have exclusive jurisdiction.

Questions or reports

Contact us

Business correspondence: StayNearUniversalUK, 44 Harpur St, Bedford MK40 2QT, United Kingdom.

For questions about these terms, billing assistance, cancellation, a refund request, a moderation review or a complaint, use our contact page or support email. Please identify the account, affected listing or purchase and what you would like us to resolve. We will investigate and explain our response. If you disagree, ask us to review it; this complaints process does not restrict your legal remedies.

Last updated: 21 October 2026.