Privacy Policy

Who we are

Stay Near Universal UK is an independent accommodation directory operated by Project Universal. For privacy questions or requests, contact us through staynearuniversal.uk/contact.

Information we collect

Depending on how you use the website, we may collect your name, email address, account login details, listing information, contact messages, enquiry details, payment and subscription references, technical information such as IP address and browser details, cookie choices, security logs, and analytics information if you accept analytics cookies.

How we use information

We use personal information to operate the website, provide accounts and listings, respond to messages, process listing purchases or subscriptions, send service emails, protect forms from abuse, improve the website, meet legal obligations, and keep records needed for accounting, security, dispute handling, and fraud prevention.

Legal bases

We rely on contract where information is needed to provide accounts, listings, paid services, invoices, or support. We rely on legitimate interests for security, service improvement, basic business records, and responding to enquiries. We rely on consent for optional analytics cookies. We rely on legal obligation where records are needed for tax, accounting, regulatory, or legal requirements.

Payments and Stripe

Payments and subscriptions may be handled by Stripe. We do not need to store full card details on this website. Stripe may process payment details, billing details, transaction identifiers, fraud-prevention data, and related information so payments, invoices, refunds, subscription management, and security checks can work.

Analytics, cookies and security tools

Optional analytics, including Google Analytics where enabled, is only loaded after you accept analytics cookies. Analytics helps us understand page usage and website performance. We also use strictly necessary cookies and similar storage for sessions, cookie choices, account features, form protection, and security. Cloudflare Turnstile may be used to protect forms from automated abuse.

More detail is available in our Cookie Policy.

Who we share information with

We may share information with service providers that help us run the website, including hosting, email delivery, analytics, security, payment processing, backups, and technical support. We may also share information where required by law, to protect rights or safety, to prevent fraud or misuse, or in connection with a business transfer.

International transfers

Some providers, including analytics, security, hosting, email, or payment providers, may process information outside the UK. Where this happens, we expect those providers to use appropriate safeguards such as adequacy arrangements, contractual protections, or other transfer mechanisms required by data protection law.

How long we keep information

We keep personal information only for as long as reasonably needed for the purpose collected. Account, listing, order, invoice, support, security, and legal records may be kept for longer where needed for administration, accounting, dispute handling, fraud prevention, or legal compliance. Optional analytics data is kept according to the analytics settings and provider retention periods.

Your rights

Under UK data protection law, you may have rights to access, correct, delete, restrict, object to, or receive a copy of your personal information. You can also withdraw consent for optional analytics by changing your cookie choice. To make a request, contact us through the contact page.

You can also complain to the UK Information Commissioner's Office if you are unhappy with how your personal information is handled.

Changes to this policy

We may update this policy when the website, services, providers, or legal requirements change. This version was last updated on 6 July 2026.